Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
On-line orders are important to us and in-stock products should be shipped within two business days of receiving the order. If there is reason we cannot ship in this time we will contact you for any change in instruction. Note that there are restrictions on some products, and some products cannot be shipped.
Orders are shipped by either Australia Post, TNT, Toll, Couriers Please or Fastway Couriers, please understand these services operate Monday to Friday as a general rule. We have electronic tracking via the carriers but cannot divert goods from the original address given.
Flat Rate Shipping
Our $10.60 flat rate shipping covers all metropolitan areas and most urban areas. For more remote areas, we offer $14.95 flat rate shipping instead.
Free Freight Offer
Our Free Freight option on goods over a certain value applies to online orders only and may change without notice due to commercial competition so please always check this category. We reserve the right to quote freight separately for any oversize, large, heavy or bulky goods which may be ordered. Free shipping may not apply to some rural areas of Australia, Oversize items, or orders containing Dangerous Goods
Dangerous Goods
Some items such as rocket engines require additional charges due to “Dangerous Goods” category. Due to these items being sent by a courier, someone must be home to receive the item or a slip may be left instead. These items cannot be shipped to PO boxes.
Oversize Items
Any items that are larger than 1 metre in any dimension are considered an oversize item and are not accepted by Australia post and as such, require additional charges to be sent by courier. Due to these items being sent by a courier, someone must be home to receive the item or a slip may be left instead. These items cannot be shipped to PO boxes.